Medispa FAQs


What are eyelash extensions?

Eyelash extensions are single synthetic/man-made lashes applied directly to the natural lash, close to (but not touching) the lash line with a semi-permanent bonding adhesive. A single extension, or up to 5-7 super fine extensions is applied to a single isolated lash, leaving the eyelashes and eyelids to move freely. They are applied carefully, one by one using specially designed tweezers. The whole process normally takes 1 – 2 hours depending on how many lashes are applied and the set type.

How long do eye lash extensions last?

Some people get infills at 2 weeks as they start coming out while it takes 4-6 weeks for every single lash to shed. 

You can get infills regularly or come in to get a full set of extensions every time they fall out. Some people want to get infills quickly while others let many lashes fall out naturally before coming in to get them replaced. 

Eye lash extensions can fall out faster for some people than others for many different reasons: your genetics, hair growth cycle, the way you sleep (on side versus on your back). If you have oily skin, then your lashes will fall out much more quickly! 

The way you maintain your lashes also slows down the process of lashes falling out. You can slow down them falling out by: not rubbing your eyes, not pulling out or playing with lashes (yes, it's tempting!), not wearing mascara, not wearing false lashes on top, not wearing oily products around the eye area. 

What is your recommended after-care plan for fake eyelashes?

After care is extremely, extremely important!  If applied correctly and properly, they are safe and do not ruin the health of your natural lashes. If you pull them out and touch them a lot then this can cause harm.

  • Avoid touching your eyelashes.
  • Do not apply mascara! They are already black and luscious - this is not needed!
  • Do not brush them daily. Many technicians give you brushes but they are not necessary. The action of brushing will result in them falling off more quickly thus the salon will make more money because you will come in for a refill in no time. Only brush them sparingly, as per needed, if they are tangled.
  • Do not pull them out.  It's natural that the fake eye lashes come off with actual lashes.
  • Try to sleep on your back. This is very hard but minimises the rubbing between your lashes and pillow with causes them to fall out.
  • If you have any type of eye infection - see a doctor. A lash technician is not a doctor so ensure you seek a trained medical practitioner to have a look.

I have had an infection or allergic reaction - what do I do?

Do not pull them out! If you have any type of eye infection or medical issues - see a doctor. A lash technician is not a doctor so ensure you seek a trained medical practitioner to have a look. Some technicians will overstep their role as a technician and try to treat infections but that is not ethical or safe. You are much better off seeing a doctor urgently and letting them assess the issue and act accordingly. 


I have a special event (e.g. wedding), when should I see you?

 I will be very gentle and keep you safe. Get your last facial at least 2 weeks before the event to allow time for your skin to settle down. Plus if you are using fake tan, you want to definitely perform facial before applying spray tan as our facial will exfoliate your top layer of skin. 

 If you have never had a facial then make sure you do a “practice” facial because flare-ups post-facials. I recommend you getting another facial 6 weeks before event because you may have a reaction to it. “practice” facial 

What is your approach to chemical peels?

We take a very gentle approach and avoid over-exolifation and post inflammatory hyperpigmentation with low exfoliating strengths in order to achieve great results without you taking big risks. Some people with certain skin types are at greater risk of hyperpigmentation so we will tread carefully to ensure you are safe.

I have severe acne - can you help me?

We recommend that patients with severe acne see a dermatologist. Many over-the-counter (OTC) acne products are available to treat mild to moderate acne or periodic breakouts.

Severe acne may not respond to OTC products.  If OTC treatments aren’t working after 6-8 weeks then it is imperative to see a dermatologist. If you allow acne to get worse, it can scar the skin.  Severe acne is generally defined by having cysts and nodules. 

 Sadly, there are many people in the beauty industry, including facialists, that offer expensive courses of treatment or products that won’t actually work. They are selling you false hope, not clear skin. 

What are the benefits of a chemical peel?

A chemical peel is a higher strength skin exfoliant thus it works to remove the top layer of skin. The skin that grows back after a chemical peel is smoother and younger looking. 

Everyone is a good candidate for a chemical peel, however, we need to always be careful and start at a low concentration. Chemical peels can improve acne, pigmentation, skin texture, promote anti-ageing and improve skin tone. 

We prefer to perform chemical peels to microdermabrasion. Microdermabrasion was the preferred skin-refining treatment for over a quarter of a century; whilst we acknowledge what these devices have achieved in the treatment of mild skin disorders, we now have innovative, more effective treatments that provide better results.